Shipping policy
Thank you for shopping with Loka. Please read our shipping policy carefully to understand how we process and deliver your orders.
Processing Time
- Orders are processed within 3–7 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive an email with your tracking information once your order has been dispatched.
Domestic Shipping (Indonesia)
- We ship nationwide using local courier partner.
- Estimated delivery time: 2–7 business days, depending on your location.
- Shipping fees are the responsibility of the buyer.
International Shipping
- We offer international shipping to select regions (e.g., Asia, Europe, North America, Middle East, Australia, Africa).
- International orders are shipped via DHL Express (or other partners depending on destination).
- Estimated delivery time may vary due to customs clearance.
- Shipping costs are fixed based on the region.
- Customs, duties, and taxes are the responsibility of the customer. Please check your local regulations before placing an order.
Order Tracking
- Once shipped, you will receive a tracking number or URL via email.
- You can track your package directly on the courier’s website via the URL provided.
Shipping Restrictions
- We cannot ship to P.O. Boxes, military addresses, or restricted countries.
- Certain items may be subject to shipping restrictions depending on regional regulations. Please check your local regulations before placing an order.
Lost, Delayed, or Damaged Packages
- We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.
- We are also not responsible for the lost and damaged packages.
Contact Us
If you have any questions about shipping, please reach out to us via our Contact Page.
